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1.
我国图书馆虚拟咨询服务的现状与思考 总被引：42，自引：2，他引：40
为了解国内图书馆开展虚拟咨询服务的现状，笔者调查研究了23个有代表性的图书馆的虚拟咨询台，包括公共图书馆、高校图书馆和专门图书馆。以期发现其中存在的问题与不足，并提出意见和建议。 相似文献
2.
图书馆信息服务质量评价及实践——以广东药学院图书馆为例 总被引：1，自引：0，他引：1
图书馆信息服务质量是指图书馆提供给读者信息产品的优劣程度,具体表现为信息服务取得的效益大小、达到的目的程度、问题解决的结果状况,最终通过读者的反馈体现出来。通过广东药学院图书馆信息服务的实践发现,信息服务质量与信息资源建设、技术设备的建设、人员素质、信息资源的开发程度息息相关。因此,只有改进信息服务的内容和方法、调整信息服务程序,才是提高图书馆信息服务水平及信息服务质量的有效途径。 相似文献
3.
利用VPN网络平台服务社区医疗卫生单位 总被引：2，自引：0，他引：2
费小宁 《中华医学图书馆杂志》2011,(7):50-51
从分析我国社区医疗卫生服务的现状、特点入手,确定了地方医学情报机构对社区医疗卫生单位信息服务的定位,提出了利用VPN网络平台服务社区医疗卫生单位的设想。 相似文献
4.
2005年第七届VRD(虚拟咨询台)年会综述及启示 总被引：1，自引：0，他引：1
介绍2005年11月14日-15日在美国旧金山召开的VRD（虚拟咨询台）第七届年会的论文信息，展示当前国外虚拟参考咨询领域的研究进展及实践情况并得出一点启示。 相似文献
5.
《Legal Reference Services Quarterly》2013,32(1-2):75-144
Summary This article asks whether the law governing public access to judicial opinions mandates citation reform. An overview of the citation reform issue is provided followed by a discussion of various legal theories that may support the need for citation reform. The author includes considerations of the First Amendment, Substantive and Procedural Due Process, Equal Protection, The Freedom of Information Act and Copyright Law as well as state statutory provisions and the general common law. 相似文献
6.
The Internet provides an easy and accessible way to deliver medical information about the management of various diseases, both to practitioners and to their patients. As there is no control over who posts information on the Web, there is a risk that the interests of the web producer may bias the quality of information. The quality of medical information on the management of chronic obstructive pulmonary disease (COPD) on the Internet was evaluated, comparing non-commercial and commercial websites. An internet search was conducted to locate relevant websites using a metasearch engine. The quality of websites was scored on a scale of 0-10, based on three items about the credibility of the site and seven items about the accuracy of the information provided by the site. Quality differences between commercial and non-commercial websites were explored. The search revealed 23 relevant websites (12 noncommercial and 11 commercial). The overall quality of non-commercial websites was better than that of commercial websites (median score 7 vs. 4, P = 0.01). Compared to commercial sites, non-commercial websites more often provided information about cessation of smoking (100% vs. 64%, P = 0.03), preventative influenza vaccinations (42% vs. 9%, P = 0.07) and use of long-term oxygen therapy (92% vs. 45%, P = 0.02). Among websites providing information on COPD, commercial sites were much more likely to be of poorer quality compared to sites of non-commercial organizations. In particular, commercial sites do not provide information about simple preventative treatments. There is a need to be vigilant about the quality of health information about COPD on the Internet. 相似文献
7.
《The Reference Librarian》2013,54(83-84):41-56
SUMMARY The reflections penned in this article began as a single paragraph contributed several years ago to Charles Anderson's “The Exchange,” a column in RQ (now Reference & User Services Quarterly) (Anderson, 1995). I elaborated upon the concept through further reflection and augmented the ideas through a literature review. These ideas are meant to spark interest among library school students, new reference librarians, and veteran reference librarians who perhaps need new reason to show up with a positive attitude at that next reference shift. The thesis is that this moment in time within a given reference interview occurs only once, regardless of how many times a librarian has heard the question. We as librarians must always be alert to respond appropriately to the distinct contributions that the given library user brings to that question. In the process, we are equals in that the librarian knows more of the research technique to uncover the appropriate sources, but the library user knows more of what his specific slant on the topic will be. We would be wise to stay diligent, to listen well, and to take nothing for granted. The reference interview then becomes a lively, energetic, and stimulating discussion meant to lead to library research at its best. 相似文献
8.
Laura Galas Sider 《Journal Of Access Services》2016,13(2):91-100
ABSTRACTThis article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service points can improve the patron experience by bringing together circulation, information services, and library privileges. It begins with an overview of the process at Sterling, including the library renovation that enabled our transition. After laying out the planning, training, and implementation phases of the single service point, the essay presents the major issues with which SSPs must contend (staff expertise, integration within the library, and designing a space to suit both staff and patrons) and considers the potential of such service points to improve library services. 相似文献
9.
Samuel Kai Wah Chu Hong Huang Wendy Nga Man Wong Wouter F. van Ginneken Kendra M. Wu Miu Yan Hung 《Library & information science research》2018
This study investigated the quality and clarity of health information from a total of 238 (126 English and 112 Chinese) answers retrieved from Yahoo!Answers sites. Registered nurses and library professionals judged information quality based on 8 criteria: accuracy, completeness, relevance, readability, verifiability, professional advice, usefulness and non-commercialization. Writing clarity was assessed through rhetorical structure analysis. Results showed that 46% of answers were of poor quality. Furthermore, many Q&A site users were unable to distinguish adequately between high- and low-quality answers. Only 60% of their selected best-answers corresponded to those of the health professionals. These results indicate that the reliability of health information on Q&A sites is questionable. This unreliability may partially be due to the fact that Q&A site answers contain both medical information and social support. Although both are important, they are not always compatible. It may even be dangerous to mistakenly present social support as objective medical information. This research suggests that medical advice and social support should be separated. This has a further advantage in that medical advice could be subjected to stringent, necessary quality assurance measures, without interfering with social support. 相似文献
10.
《Library & information science research》2023,45(1):101218
In the “digital intelligence” environment, the service quality of online health information services has become increasingly prominent. Using the Information Ecology theory as the research perspective, the factors affecting the quality of online health information service was investigated. Using the fuzzy D-I-S (Decision-making rial and Evaluation Laboratory- Interpretive structural modelling- system dynamics simulation) method, various factors of online health information service quality, such as importance, role and hierarchical relationship, and the impact of these factors on future services were analyzed. The main factors affecting the service quality were identified. Four of the most important core factors, the intelligence of technology, interactivity of services, ease of use of information, system ease-of-use, were simulated. Results showed that the service quality could be significantly improved by increasing the investment proportion of these four core factors. A basis for the construction of online health information service quality evaluation indicators, and also a reference for the improvement of online health information service quality was provided. 相似文献
11.
数字知识环境下的健康信息素养教育和健康信息服务——医学图书馆员的新使命 总被引：1，自引：0，他引：1
文章在阐述健康素养和健康信息素养内涵的基础上,全面探讨了美国和英国医学图书馆员在为医务人员和公众进行健康信息素养教育和提供健康信息服务所采取的有效措施。他们主要发挥了以下作用。1）可以对医务人员进行健康信息素养培训,一为医务人员提供优质的信息资源以及开发新的医学信息资源。2）可以促进医务人员与公众和患者的交流和沟通;开发新技术促进公众对健康信息资源的利用。5）可帮助政府制定积极的卫生政策,促进公众健康素养的提升。 相似文献
12.
Lili Luo 《Public Library Quarterly》2018,37(3):233-247
ABSTRACTHealth information programs, defined as library programs focusing on health-related topics, are an essential way for public libraries to reach out to their user communities, raising awareness of and interest in healthy lifestyle, promoting access to quality health information, and ultimately enhancing health literacy of the citizenry. This study presents a content analysis of the health information programs provided by a large urban public library system in the past year, seeking to strengthen the professional understanding of how public libraries can contribute to health literacy improvement through effective programming, and help other libraries gain insights on health information program planning and implementation. 相似文献
13.
The contribution of hospital library information services to clinical care: a study in eight hospitals 总被引：1，自引：0，他引：1
D N King 《Bulletin of the Medical Library Association》1987,75(4):291-301
Hospital health sciences libraries represent, for the vast majority of health professionals, the most accessible source for library information and services. Most health professionals do not have available the specialized services of a clinical medical librarian, and rely instead upon general information services for their case-related information needs. The ability of the hospital library to meet these needs and the impact of the information on quality patient care have not been previously examined. A study was conducted in eight hospitals in the Chicago area as a quality assurance project. A total of 176 physicians, nurses, and other health professionals requested information from their hospital libraries related to a current case or clinical situation. They then assessed the quality of information received, its cognitive value, its contribution to patient care, and its impact on case management. Nearly two-thirds of the respondents asserted that they would definitely or probably handle their cases differently as a result of the information provided by the library. Almost all rated the libraries' performance and response highly. An overview of the context and purpose of the study, its methods, selected results, limitations, and conclusions are presented here, as is a review of selected earlier research. 相似文献
14.
图书馆服务质量评价特征及补救策略 总被引：9，自引：0，他引：9
在分析图书馆服务质量的基础上,从用户感知的服务质量和用户满意度这一新视角分析图书馆服务质量及其评价标准特征。认为用户感知的服务质量包括两个方面：服务的技术质量和过程的职能质量,图书馆的服务质量等同于用户满意度。基于对服务质量的评价,提出服务补救策略实施的具体运作方法。 相似文献
15.
《Medical reference services quarterly》2013,32(2):11-14
Many new microcomputer users are looking to libraries and librarians for assistance in getting started with online searching. The authors describe the objectives and content of an initial presentation on do-it-yourself online searching given to interested patrons at the J. Hillis Miller Health Center Library. The future role of the health sciences librarian in the education of end user searchers is discussed. 相似文献
16.
[目的/意义]学术社交网络所提供的问答服务已成为学者们快速获取学术信息、解决学术问题的重要途径,实现基于机器学习的问答质量智能评价和服务优化对学术社交网络中优质内容传播具有重要意义。[方法/过程]以ResearchGate问答服务为研究对象,从结构化特征、内容特征、其他特征以及回答者特征4个维度构建答案质量评价体系,利用机器学习方法和数据增强技术进行答案质量分类预测。[结果/结论]SMOTE算法在处理不平衡样本时具备有效性;支持向量机在单一模型预测中,取得出色的分类效果;组合模型使预测精度得到进一步提升,基于随机森林、支持向量机、BP神经网络构建的组合模型分类性能最佳,以此为基础可通过搭建问答质量智能评价系统实现学术社交网络问答服务优化。 相似文献
17.
网络环境下的全球合作虚拟参考咨询服务系统——QuestionPoint 总被引：14，自引：0，他引：14
介绍全球合作虚拟参考咨询服务系统--QuestionPoint的功能及结构,讨论在系统平台下虚拟参考咨询服务的优势与不足。 相似文献
18.
In 2004 a collaborative, statewide outreach project in Delaware was undertaken where consumer health librarians were embedded in public libraries. In order to explore the effect of the embedded librarians on the quality of health information provision, unobtrusive reference visits were made to half of the public libraries in the state. The query “Do vaccines cause autism?” was posed to library staff; resources provided were recorded. In 67 percent of visits, public library staff provided authoritative health information resources. It appears the embedded librarians had a positive residual effect on the provision of authoritative health resources for addressing an ambiguous query. 相似文献
19.
河南省高校图书馆信息咨询服务工作整体发展不均衡,其服务效率有待提升。在选择10所河南省高校图书馆信息咨询服务对比分析的基础上,认为应从提高思想认识、降本增效、服务多元化等方面重视信息咨询服务工作,发挥有限资金最大化作用,最大限度满足读者需要,以提高河南省高校图书馆信息咨询服务效率。 相似文献
20.
影响读者服务质量的几种差异分析 总被引：8，自引：0，他引：8
张健兰 《大学图书情报学刊》2003,21(2):84-85
阐述了服务及服务质量的特点，针对图书馆的读服务分析了影响读服务质量的几种差异：读对服务的期望同图书馆对读期望的理解之间的差异；图书馆对读期望的理解同图书馆制定的服务质量标准之间的差异；图书馆制定的服务质量标准同图书馆实际提供的服务质量之间的差异；图书馆实际提供的服务质量同图书馆宣传所描述的能提供的服务质量之间的差异；以及读对服务的期望同实际得到的服务的感受之间的差异。并指出了这五种差异产生的原因，为改进读服务质量提供参考。 相似文献