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文章就目前国内外部分图书馆虚拟参考咨询系统中使用网络表单开展咨询服务的情况作出调查,总结出参考咨询中进行网络咨询表单设计的基本原则,提出在线参考咨询系统网络表单设计中的具体注意事项.最后提出目前国内网络咨询表单设计的不足之处并提出改善措施. 相似文献
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数字参考服务智能调度系统分析 总被引：1，自引：0，他引：1
调度系统是数字参考服务系统运作的核心。文章从分析数字参考服务智能调度的影响因素入手,探索既能处理实时咨询又能处理异步咨询和能协调系统资源有效配置的智能调度机制,并对实现系统智能调度所涉及的关键技术进行分析,为数字参考服务智能调度系统的建设提供参考。 相似文献
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dILAS是深圳图书馆开发的实时咨询系统。该系统有一个完善的参考咨询体系,很重视对读者咨询结果的保存和再利用。其咨询系统包括在线解答、实时资料保存、咨询员自动智能分配、一对多咨询、实时咨询统计、远程控制协助等等。使用dILAS需有强有力的咨询人力资源和技术条件作保障。 相似文献
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实时参考咨询系统 总被引：16，自引：2，他引：14
姜恩波 《现代图书情报技术》2003,(5):23-25
参考咨询工作是图书馆工作中最具创造性、最能体现图书馆员增值劳动的工作。随着网络应用的普及，参考咨询工作已经发展到网络实时方式。本文重点介绍了实时参考咨询系统的几个方面的内容：系统分类、系统功能以及实时参考咨询系统的一些重要特性和问题。 相似文献
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国内著名合作数字参考咨询项目调查分析 总被引：2，自引：0，他引：2
调查了目前国内3个著名合作数字参考咨询项目运行现状,并从咨询软件及功能、咨询方式、服务对象、服务内容、响应时间、合作程度、实时咨询时间、网络表单设置等方面逐一剖析,提出六个策略,进一步加强与完善合作数字参考咨询项目,以期推动我国合作数字参考咨询服务稳定、可持续发展。 相似文献
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网上参考咨询借助网络解答用户的问题,服务方式主要有BBS、FAQ、电话咨询、E-m ail咨询、表单咨询、实时咨询等。四川省高校图书馆中提供BBS咨询方式的数量最多,其次是FAQ服务,近一年开展实时咨询服务的图书馆数量增加迅速。四川省高校图书馆网上参考咨询服务的问题与对策主要有：FAQ加强分类浏览与检索功能;BBS借鉴维基百科,加强规范;利用嵌入式技术提高实时咨询的便捷;利用RSS主动提供信息服务;加强合作,建设联合虚拟参考咨询网。 相似文献
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数字图书馆中信息咨询服务的新方法 总被引：62，自引：1，他引：61
阐述了数字图书馆的信息咨询服务面临的挑战、咨询信息的特征、咨询的新方法;介绍了数字咨询服务的新概念,并提出建立两种相应结构的协作咨询系统:集中式协作咨询服务和分布式协作咨询服务。根据时间和空间的不同,可以获得四种不同模式的咨询服务,即协作咨询会议、分布式实时协作咨询、协作联合咨询以及分布式异步协作咨询。 相似文献
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基于协同浏览的实时参考咨询系统的设计与实现* 总被引：2，自引：0，他引：2
论述实时参考咨询和协同浏览服务，重点论述基于实时咨询的CSDL（国家科学数字图书馆）实时参考咨询系统在设计与实现方面的主要工作，阐述协同浏览功能的设计与实现，系统的流程、架构以及各种关键技术，并对实现情况进行论述。 相似文献
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Lori Northrup 《College & Undergraduate Libraries》2013,20(3):357-363
ABSTRACT Virtual reference using chat or instant messaging clients (IM) has become an expected service offering for libraries seeking to cater to today's Web 2.0 patrons. The use of chat aggregators to monitor multiple accounts in one interface allows libraries to reach a wider audience of IM/chat users. Embedding chat widgets into library Web pages can further increase chat reference use because it allows patrons without IM/chat experience or accounts to reach librarians seamlessly. This article reviews the use of aggregator software for chat reference monitoring, examines the popularity of the MeeboMe! chat widget for embedded virtual reference and briefly describes the experiences and recommendations of librarians at Samford University Library as they have implemented its use. 相似文献
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《Library & information science research》2006,28(3):350-373
The questions of whether chat reference service is beneficial enough to users to justify the costs of offering it, and how valuable it is to users in fulfilling their information needs, have been primary concerns for librarians providing the service, for library administrators managing the service, and for funding agencies paying for it. The present study combines a traditional evaluation of the user's satisfaction with the reference encounter, with details of the user's information use and the user's motivation for using the chat reference service. This evaluation study assesses the effectiveness of chat reference service in meeting users' information needs. 相似文献
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本文阐述了网络聊天室参考咨询服务及其工作模式,考察了国内外该项服务的发展状况及实际运行了网络聊天参考咨询的几个图书馆或相关机构,总结出网络聊天参考咨询的特点和运用应注意的问题. 相似文献
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《The Reference Librarian》2013,54(89-90):179-191
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袁源 《大学图书情报学刊》2008,26(2):84-87
实时参考咨询的过程模式体现了实时参考咨询实时交互的特点,而这一特点正是实时参考咨询备受图书馆和用户关注的原因。在实时参考咨询迅猛开展的同时,也存在着成本收益不平衡、时间配置不合理,人员态度、技术水平不完善等问题,导致了部分实时参考咨询服务项目无法开展。文章在分析问题的同时,为实时参考咨询未来发展提出建议,以推动实时参考咨询向合作化、复合化方向发展。 相似文献
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Dee CR 《Medical reference services quarterly》2003,22(2):1-13
Chat reference services offer the opportunity to provide immediate access to quality information to meet the medical information needs of students, faculty, staff, physicians, nurses, and allied health care professionals. Part 1 of this two-part article on chat reference service in medical libraries is an introduction to the management of chat reference services and to features available for chat reference. The management of chat reference services raises issues of planning, staffing, selecting, and marketing. Planning issues focus on the identification of the users, the users' medical information needs, and the users' information-seeking behavior. Staffing issues relate to the selection of chat hours, the location of the chat service, and participation in collaborative agreements. Selecting chat software weighs the sophistication of the chat features against the related cost. Marketing uses techniques similar to traditional reference services and often begins slowly as chat expertise develops. Part 2 of the article discusses trends in chat reference services in medical libraries. 相似文献
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This study identifies the essential chat reference competencies to enhance the professional preparation of reference personnel. A survey was conducted to examine practitioners' perceptions of chat reference competencies reported in the literature. A prioritized competency list was produced based on the survey results. The investigated competencies could be divided into four categories: media-independent core reference competencies, reference competencies highlighted in the context of chat reference, reference competencies specific to chat reference, and reference competencies not as important in chat reference. Competencies in the first three categories received ratings higher than 5.5 (out of 7) and can be defined as the essential competencies requisite for chat reference practice. Findings from this study can be used as the basis to design and implement training and education programs to enhance the professional preparation of chat reference librarians. 相似文献
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Dee CR 《Medical reference services quarterly》2003,22(2):15-28
An increasing number of medical school libraries offer chat service to provide immediate, high quality information at the time and point of need to students, faculty, staff, and health care professionals. Part 2 of Chat Reference Service in Medical Libraries presents a snapshot of the current trends in chat reference service in medical school libraries. In late 2002, 25 (21%) medical school libraries provided chat reference. Trends in chat reference services in medical school libraries were compiled from an exploration of medical school library Web sites and informal correspondence from medical school library personnel. Many medical libraries are actively investigating and planning new chat reference services, while others have decided not to pursue chat reference at this time. Anecdotal comments from medical school library staff provide insights into chat reference service. 相似文献
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《Public Services Quarterly》2013,9(2):29-41
Abstract Carnegie Mellon University Libraries began its chat reference service in October of 2000. The article explains why library administrators decided to institute chat reference and the steps taken to implement this decision. The Libraries utilize commercial off-the-shelf software called LivePerson. Service evaluation features of LivePerson provide interesting data for analysis. Summary statistics of the service and the cumulative results of post chat surveys (filled out by chat patrons on a voluntary basis) are presented. Plans for future enhancements of the chat reference service are discussed. 相似文献