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Contemporary information technologies such as social media have invigorated the way knowledge is shared within organizations to the extent that we have to rethink and reassess our understanding of the role and influence of technology in organizational processes and knowledge sharing. This paper uses the strategy as practice lens guided by the interpretivist philosophy to understand the influence of informal social media practices on knowledge sharing and work processes within an organization. The paper uses empirical evidence from the case study of a telecom organization in Tanzania to gain theoretical insight into informal social media practices and knowledge sharing. This research contributes to the Information Systems (IS) literature by asserting that organizational processes are achieved by mundane knowledge sharing mediated by informal social media use within the organization. Also, the study contributes to IS literature by highlighting how emerging informal practices are essential to daily processes within organizations. 相似文献
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Effective teamwork, knowledge coordination, and knowledge creation are recognized as essential sources of team effectiveness and creativity in modern organizations. Nowadays, social media is significantly modifying the patterns in the use of technology to support knowledge management practices in teams. At the same time, the literature shows that transactive memory system (TMS), which refers to how team members share their distributed knowledge and expertise, is an important factor affecting team performance. However, minimal effort has been made to elaborate on the precise role of social media in supporting TMS for enhancing absorptive capacity (ACAP) and knowledge creation capability (KCC) of the team, which in turn might influence team creative performance (TCP). Therefore, to address this gap in the literature, a theoretical model is developed and validated. Survey data collected from 334 members of 68 knowledge work teams indicated that social media use at work has a positive relationship with TMS and both social media use at work and TMS are positively related to ACAP and KCC of the team. Results further indicated that ACAP positively influenced KCC, and both have a direct relationship with TCP. This study shows that careful investment in social media by an organization can enhance meta-knowledge of “who knows what” within teams. Finally, exploring external knowledge alone is not enough. Instead, organizations must ensure external knowledge is utilized to create new knowledge to improve TCP. 相似文献
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A considerable number of contributions at the intersection of social media platforms and social entrepreneurship has been witnessed over the past decade. The multi-disciplinary nature of current literature necessitates integrative insights on the topic. We thus undertake a two-pronged approach – bibliometric analysis followed by systematic review – to map the extant literature in a structured, objective, and quantitative way. We contribute to the literature as we (i) offer a classification of the literature in three clusters, namely ‘social media platforms, social collaboration and social marketing’, ‘social media platforms and crowdfunding, and ‘social media platforms and crowdsourcing’; (ii) analyze recent research development in each cluster, methodological development, countries co-authorship and evolution of research in the area; and (iii) propose a conceptual framework -accompanied by research propositions- that provides an overview of the literature at the intersection of social media platforms, various social entrepreneurial practices and their influence on the social enterprise performance. Our review culminates with numerous impactful research avenues for scholarly progression in the area. From a practical standpoint, this review integrates scattered findings into one body, allowing the practitioners and policymakers to discern the role of social media platforms in dealing with emerging societal problems and increasing operational efficiencies of social enterprises (SEs). To the best of our knowledge, this is the first review of its kind, offering unique perspectives at the nexus of social media platforms and SE’s performance. 相似文献
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运用作者共被引分析方法,以Web of Science数据库中收录的开放式创新相关文献作为数据来源,借助Bibexcel、SPSS和Ucinet等分析工具,构建高被引作者共现矩阵,进行多元统计分析和社会网络分析,以可视化形式展现开放式创新研究的知识图谱。研究表明,国外开放式创新研究可分为综合视角、开源软件视角及外部视角三个学术群。其中,综合视角从开放式创新的概念、适用条件、知识管理、价值网络、商业模式创新及创新价值网络、知识产权、企业创新绩效、用户创新等方面展开研究;开源软件视角针对开源软件社区进行研究;外部视角聚焦于获取外部技术与知识的研究。同时,梳理并阐释了国外开放式创新各学术群的内涵。 相似文献
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[目的/意义]针对移动社交媒体倦怠行为进行理论分析,有利于帮助企业或相关组织更好地持续利用社交媒体工具开展相关的业务及公共服务。[方法/过程]基于"感知-态度-行为"研究范式,结合计划行为理论、隐私计算理论以及心流理论内容,构建移动社交媒体倦怠行为的影响因素模型,并通过实证研究方法对模型的适用性进行检验。[结果/结论]数据分析结果表明,"自我效价"对移动社交媒体态度不存在显著关系;"隐私保护"和"信息过载"对移动社交媒体态度具有显著的负向影响作用;"心流体验"对移动社交媒体态度具有正向的影响作用;"社交媒体态度"对移动社交媒体倦怠具有显著的正向影响作用。 相似文献
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《International Journal of Information Management》2016,36(1):1-8
Social media is growing rapidly. Providing both risks and opportunities for organizations as it does. The social strategy cone is developed for evaluating social media strategies. This framework comprises of seven key elements of social media strategies as based on a systematic literature review and case studies. The results of 21 interviews have contributed to the construction of the social media strategy cone for analyzing social media strategies. Three levels of maturity of social media strategy are proposed: initiation, diffusion and maturity. Initiation includes the key elements: ‘target audience’ and ‘channel choice’ while all case organizations studied payed attention to these elements. Diffusion includes the elements: ‘goals’, ‘resources’ and ‘policies’. Maturity adds the elements of ‘monitoring’ and ‘content activities’. Only 3 of the 9 organizations studied are in this phase of maturity. Although, theory suggests the importance of the element of ‘monitoring’ our research shows the need for more attention in practice. 相似文献
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《International Journal of Information Management》2017,37(6):576-582
Building and maintaining favorable social media relationships with customers require that organizations produce quality content that fits customers’ needs. So far, little if any research has conceptualized and measured this kind of content quality in the context of social media. Therefore, this study proposes and empirically examines a new construct, compatible quality of social media content, which adds to knowledge by expanding prior online content quality research beyond the traditional focus on non-fit quality beliefs. The results of structural equation modeling of responses collected from a sample of active social media users reveal at least three worth noting findings. First, the study confirmed the multidimensionality of compatible quality of social media content, which encompasses reflective, stimulated, practiced, and advocated components. Second, there was equivalence in the measurements of the studied constructs and the structural weights of the proposed network of relationships across the different gender and experience subgroups. Third, compatible quality of social media content was found to influence continued interest, active confidence, and feedback openness. The practical and research implications of these results are discussed. 相似文献
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Pervasive social media has resulted in technology dependency and excessive usage, which can lead to negative outcomes in organizations. This paper aims to investigate the effects of social media’s different excessive usage patterns on employee job performance and the corresponding underlying mechanism. Specifically, we propose three dimensions of excessive social media use at work (i.e., excessive social, hedonic, and cognitive). These dimensions are related to technology-work conflict and strain, which in turn decrease employee job performance. An empirical study of 305 social media users in organizations reveals that excessive social media use for socialization and entertainment can generate conflict between technology use and work demand, whereas excessive social media use for information-sharing reduces employees’ psychological strain. In addition, technology-work conflict and strain negatively influence job performance. The theoretical and practical implications of this study are also discussed. 相似文献
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《Information processing & management》2020,57(6):102279
Evidently, online voice of customers (VoC) expressed in social media has emerged as quality data for researchers who are willing to conduct customer-driven business intelligence (BI) research. Nevertheless, to the best of authors’ knowledge, there is still a dearth of studies that deal with such remarkable research stream and address various open data (e.g., social media, intellectual property) from a BI research perspective. Therefore, this study has attempted to evaluate the applicability of social media data in BI research and provide a systematic review on the primary research articles in the domain. This study compared social media data with the other open data (e.g., gray literature, public government data) in terms of data content, collection, updatability and structure, which are determined through a thorough discussion with experts. Next, this study selected 57 social media-based BI research articles from the Web of Science (WoS) database and analyzed them with three research questions about the data, methodologies, and results to understand this research domain. Our findings are expected to inform the existing researchers in the research domain about the future research directions, enable newcomers to understand the overall process of analyzing social media data, and provide the practitioners with social media analysis approaches suitable for their environment. 相似文献
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Minna JanhonenAuthor Vitae Jan-Erik JohansonAuthor Vitae 《International Journal of Information Management》2011,31(3):217-225
This study aims to find out how different processes of knowledge management and patterns of social networking affect team performance. Our data on teams originate from a sample of different organizations from a variety of both public and private industries in Finland (76 teams; 499 employees). One of the main deficiencies in the current literature on knowledge and networks is that they tend to concentrate on specific types of teams in a single organization context. Our aim was to put the team phenomenon into an everyday context by analysing the interplay of knowledge creation and social networks in teams which function on a permanent basis in a variety of industry contexts. Both knowledge creation and social networking contributed to performance, but the results showed that whereas team members see the knowledge conversion processes as central to performance, top management emphasize the importance of social networks in value creation. In our examination, lively interaction between team members, combined with team leaders’ intra-organizational networks, contributed to team performance. 相似文献
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[目的/意义]本文对交互记忆系统理论在管理信息系统领域的相关重要研究文献进行梳理与总结,为研究者提供思路和方向。[方法/过程]本文将研究问题归纳为交互记忆系统对团队绩效和知识整合的影响。交互记忆系统对团队绩效的影响可以分为对软件开发团队绩效、虚拟团队工作绩效、团队创新绩效、社交媒体中团队绩效的影响。交互记忆系统对知识整合的影响可以分为对知识共享、知识搜索、知识协作、知识网络、知识转化和知识管理的影响。[结果/结论]针对目前的研究的局限性,未来的研究可以在理论模型、任务类型、时间维度、研究对象、数据获取、研究方法、研究内容等方面取得进展。 相似文献
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The rise of social media has led to changes in how entrepreneurs carry out their day-to-day activities. Studies on social media and entrepreneurship are relatively new and fragmented in their focus, however there is increasing interest from academia and practitioners for further research and investigation within this area. This study systematically reviews research carried out in the domain of social media and entrepreneurship. A total of 160 papers, published between 2002 and 2018 were synthesised to identify critical theories and research methods used in the domain. Based on the extent review, an integrative framework was developed to identify relationships amongst elucidated constructs. While most papers investigated the factors that drive social media adoption and use by entrepreneurs, it was found that the use of social media by entrepreneurs had transcended marketing and it is now used in business networking, information search and crowdfunding for their business. This has led to significant impact with improved firm performance and innovation enhancement being the essential outcomes. The literature review and framework further understanding of social media and entrepreneurship research, providing a useful basis for future studies and informs practice in this area. 相似文献
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Achieving the anticipated business benefits of a social medium is important as organizations diligently invest in different social media platforms. While much previous research assumes that social media helps organizations to communicate with customers, less is known about whether customers embrace using social media to interact with organizations. It is important to understand the role of social media for business communication from the customers’ perspective, as this may significantly deviate from the organizations’ own communicative intentions. In this exploratory case study of the Moon Struck hotel in China, we investigate both how customers interpret the hotel’s use of WeChat official account for business communication and how customers respond to messages received from Moon Struck’s WeChat account. Adopting a symbolic interactionism perspective, we surprisingly find that WeChat personal accounts and Moon Struck’s official account offer radically different meanings to followers. Specifically, WeChat personal account symbolizes a sociality-oriented meaning (e.g., relationship and image building), while Moon Struck’s WeChat official account symbolizes information broadcasting-related meaning (e.g., selling, advertising, and branding). Both technological features and the distance of relationships among users contribute to the constructed symbolic meaning of technology, subsequently affecting users’ WeChat use patterns. The theoretical implications of this study are discussed and recommendations are made for future research and practice. 相似文献
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在行业边界日渐模糊和跨界竞争日趋激烈的移动互联时代,内部开发与跨界拓展并重的双元创新成为企业发展的现实选择。因而激发外部资源获取、内部资源利用与内外资源融合以实现双元创新的人力资源实践成为学界与业界关注的热点。鉴于此,本研究基于资源基础、依赖及拼凑理论,界定AUO-AHRP内涵构成,并探究其对组织创新绩效的影响机理和边界条件。425名企业高层的实证研究发现：（1）AUO-AHRP对组织创新绩效有显著正向影响;（2）知识转移中介AUO-AHRP与组织创新绩效间关系;（3）社会资本负向调节AUO-AHRP对知识转移的影响及其通过知识转移对组织创新绩效的间接作用。 相似文献
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[目的/意义]认知神经科学领域的最新进展揭示了认知、情绪和社会过程的神经基础，为人类、组织和市场之间的信息处理、决策以及行为之间的复杂相互作用提供了新的见解。[方法/过程]本文介绍了利用认知神经科学工具开展IS研究（以下称为"NeuroIS"）的文献。作者的文献来源主要基于Riedl等的综述，从以下2个角度进行文献分析：1）研究工具视角，该部分对与NeuroIS有关的方法、工具和测量进行了讨论；2）研究内容视角，该部分从脑神经区块可辨识的功能，即决策过程、认知过程、情绪过程和社会化过程进行分析。[结果/结论]文章最后对在IS研究中运用神经生理学的方法面临的一系列挑战进行梳理，并提出展望：NeuroIS研究的长期和主要目标是创建超越行为数据的强大预测模型；其次是开发新的搜索模型，用于解释信息刺激的生理和神经反应以及认知和情感状态对用户信息行为的影响。 相似文献
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本文以知识链为研究对象,探究关系治理对知识链中组织成员合作的影响。构建了知识链关系治理机制体系,包括：关系行为治理机制、关系控制治理机制和关系激励治理机制,并提出相关研究假设,研究其对组织合作绩效的影响。结合调查问卷数据,运用结构方程对本文相关假设进行实证检验。研究表明：知识链关系治理机制对组织合作绩效以及组织间知识流动存在正向影响,知识流动作为中介变量,在知识链关系行为治理机制与知识链组织合作绩效之间起到部分中介作用,而在关系控制治理机制、关系激励治理机制与知识链组织合作绩效间起到完全中介作用。 相似文献
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Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake 总被引：7，自引：0，他引：7
Dave YatesAuthor Vitae Scott PaquetteAuthor Vitae 《International Journal of Information Management》2011,31(1):6-13
The US response to the 2010 Haiti Earthquake was a large effort coordinated by three major agencies that worked in tandem with the Government of Haiti, the United Nations, and many countries from around the globe. Managing this response effort was a complex undertaking that relied extensively on knowledge management systems (KMS). For the first time, however, US government agencies employed social media technologies such as wikis and collaborative workspaces as the main knowledge sharing mechanisms. In this research we present a case study developed through action research of how these social media technologies were used, what influences they made on knowledge sharing, reuse, and decision-making, and how knowledge was effectively (and at times ineffectively) maintained in these systems. First-hand knowledge of the response is used, offering strategies for future deployment of social media and important research questions that remain regarding social media as knowledge management systems, particularly for disaster and emergency management. 相似文献
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Xuepan Zhong Qian Huang Robert M. Davison Xuan Yang Huaping Chen 《International Journal of Information Management》2012
Effective teamwork and knowledge coordination are becoming increasingly important for all kinds of organizations given the growing use of teams to tackle competitive challenges and sustain competitive advantage. In this study, we develop and validate a model of how two types of social network ties – expressive and instrumental – contribute to team efficacy and performance, mediated by three dimensions of a transactive memory system (TMS) – specialization, credibility and coordination within teams. We test the model in an empirical study drawing on data from 66 teams in a variety of organizations. The results suggest that both instrumental and expressive ties within teams can facilitate the formation of TMS and the three dimensions of TMS are all, even though to different extents, positively related to team efficacy. Team efficacy is also a powerful predictor of team performance. The findings in our study bridge the literature gap about social networks and TMS and explain the underlying process and mechanisms by which social network ties exert their influence on team outcomes. The results have implications for organizations that wish to leverage teams to take advantage of team members’ differentiated expertise and coordinate their work more effectively and efficiently. 相似文献