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Inter-organizational Systems (IOS) are network-enabled information systems that extend boundaries of an organization. There is a growing interest among researchers and practitioners to understand how the use of IOS enhances firm performance. In this study, we examine how IOS use impacts an organization’s supply chain management (SCM) capabilities and supply chain performance. Drawing on the resource-based view theory, we examine two mechanisms that are essential for enhanced supply chain performance: (a) efficient IOS external utilization regarding its networked partners and (b) the maximization of IOS organizational management capabilities in supply chain management. Using data from 193 respondents from various manufacturers and distributors of fast-moving consumer goods, we confirm all the hypotheses posited in the research model. The results demonstrate the dual effect of IOS use in improving operational supply chain performance, SCM capabilities, and the mediating role of SCM capabilities. We discuss contributions of the study to research and practice. 相似文献
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This study adopts both a resource-based perspective that combines technology, human, and business resources to develop an infrastructure capability, and a strategic-positioning perspective that emphasizes customer orientation to examine customer information quality in customer relationship management (CRM) systems. Specifically, this study examines how firms bundle infrastructure capability and customer orientation to enhance the quality of customer information that enhances customer relationships and firm performance. The results of data gathered from 116 financial service firms in Taiwan suggest that the impact of quality on firm performance begins with infrastructure capability and customer orientation, and that the complementarity between these factors positively influences customer information quality. The results indicate that customer information quality positively affects customer relationship performance, which consequently leads to improvements in overall firm performance. 相似文献
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供应链风险问题日益凸显,相关研究刚刚起步。本文基于对中国制造企业调研的176份数据,利用层析回归分析的方法,研究基于不确定性的供应链运作风险对企业竞争能力及绩效的影响。研究结果表明,基于不确定性的供应链运作风险对企业竞争能力并非完全是负面影响(供应风险负向影响产品质量、交付可靠以及流程柔性三种竞争能力,需求风险则促进企业提高产品质量和交付可靠,技术风险促使企业提升流程柔性);同时,流程柔性可以直接促进运作绩效和财务绩效,而产品质量和交付可靠则是通过运作绩效来间接提升财务绩效。 相似文献
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《International Journal of Information Management》2016,36(1):89-96
Motivated by the seeming presence of the productivity paradox in China, this research revisits the question of how information technology (IT) affects firm performance. Leveraging the process-based view of IT, we establish a theoretical framework for the mediation factors for the relationship between IT capabilities and performance. Based on a survey of 127 companies in China, we find that a firm's management capabilities to manage both its internal and external business processes fully mediate the impact of IT on firm performance. The two management capabilities in this study are business-process management capability and supply-chain management capability. Our results show that only the coherent integration of IT capability with firm’s ability to optimize business processes and to improve management of supply chains can enhance firm performance. Firms should avoid the fallacy that IT investments are solely responsible for better firm performance. Based on our findings, we discuss the implications for research and practice. 相似文献
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《International Journal of Information Management》2014,34(2):285-295
Despite growing emphasis on the importance of supply chain visibility, few companies to date have fully benefited from the information resources of their supply chain partners. A review of existing literature about supply chain visibility reveals that there are two essential forces at work, namely (1) collaborative behavior – i.e., firms willing to share information with supply chain partners in order to leverage social capital, and (2) opportunistic behavior – i.e., firms wanting to maintain some degree of information asymmetry in order to manage the behaviors of their supply chain partners. In order to identify the antecedents of IOS visibility, our operational definition of supply chain visibility, the two theories – resource dependence theory (RDT) and relational view (RV) – are used to cobble together a set of variables in a framework to investigate their relationships to IOS visibility. The data used in this study was collected from 124 intermediate component manufacturers in three different manufacturing industries. The results show that IOS visibility positively influences overall supply chain performance, as measured by operational performance. Regarding the antecedents of IOS visibility, factors including asset specificity, interorganizational trust, complementary resources, and joint governance structures are significant, whereas environmental uncertainty and interdependence are not significant. 相似文献
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在企业调研、文献研究、专家访谈的基础上,设计供应物流协同研究量表,用于实证研究供应物流协同与合作伙伴关系、信息共享、供应链敏捷性之间的关系,及其对供应链企业绩效的影响。与"中国制造业信息化门户网站e-works"合作发放问卷收集数据,采用验证性因子分析和结构方程模型进行统计分析。结果表明,所设计的供应物流协同量表具备良好的信度与效度;合作伙伴关系与信息共享对供应物流协同有显著正向影响,并以供应物流协同作为中间变量对敏捷性有间接作用;供应物流协同对企业绩效的直接作用并不显著,以供应链敏捷性为中间变量产生间接正向影响。 相似文献
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This study investigates the impact of information technology (IT) on supply chain agility measured by the ability to sense and respond to market changes, and the impact supply chain agility has on firm performance. Data were collected from supply chain executives at 193 U.S. manufacturing firms. The results suggest that IT improves the supply chain's ability to sense market changes by improving the adequacy, accuracy, accessibility, and timeliness of the information flows among members of the supply chain. IT also increases the supply chain's ability to respond to market changes by reducing the cost, and improving the quality and timeliness of developing and executing coordinated plans to respond to market changes throughout the supply chain. Importantly, the results indicate that enhanced supply chain agility has positive impacts on the firm's sales, market share, profitability, speed to market, and customer satisfaction. 相似文献
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信息系统的成功使用已成为提高企业绩效的关键要素,如何提升跨组织信息系统(IOS)在企业内外使用程度为企业带来价值已成为亟需解决的重要问题。文章基于IT管理气候的构念、企业知识理论和信息技术吸收理论,对IOS在成员企业内采纳后吸收阶段的影响因素进行了研究,构建了组织IT管理气候和组织知识应用过程对IOS吸收的理论模型。运用偏最小二乘（PLS）结构方程模型方法检验了模型的路径和假设。结果表明IT管理气候和知识应用过程对IOS吸收具有显著的正向影响,并且知识应用过程在组织IT管理气候对IOS吸收影响中起完全中介的作用。研究结论将丰富信息系统采纳吸收理论,对实施企业有效地吸收IOS具有指导作用。 相似文献
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中国制造业企业IT能力与绩效关系的实证研究 总被引：2，自引：0，他引：2
研究了制造业企业IT能力与绩效之间的关系,运用样本配对比较方法,将具有较高IT能力的企业同参照企业进行了比较。研究发现,拥有较高IT能力的企业其短期和长期的运营绩效均优于未具有较高IT能力的企业,而成长性和盈利性绩效则具有一定的时滞效应,在短期内并不存在这种关系,需要一段时间才能表现出相对优势。 相似文献
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This study looks at the perceived ability of components of IT infrastructure integration and supply chain process integration to predict specific radio frequency identification (RFID) system deployment outcomes—exploration, exploitation, operational efficiency, and market knowledge creation. Data for this pilot research study was collected using a survey questionnaire administered online to members of the Council of Supply Chain Management Professionals (CSCMP). It was hypothesized that data consistency and cross-functional application integration, both elements constituting IT infrastructure integration, and information flow integration, physical flow integration, and financial flow integration, all elements constituting supply chain process integration would be positively associated with and predict the four RFID system outcomes. Multiple regression results show partial support for all four proposed hypotheses. Cross-functional application integration and financial flow integration predicted exploration, while data consistency and physical flow integration predicted exploitation. Data consistency and cross-functional application integration, on the other hand, predicted both operational efficiency and market knowledge creation. Supply chain managers planning to deploy RFID systems are alerted to the criticality of these IT infrastructure issues as they brace for a likely widespread implementation of RFID in supply chains they participate in. 相似文献
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以基于资源的企业理论(RBV)为基础,将企业IT资源分为IT基础设施资源、IT人力资源和互补性组织资源三类。指出IT资源对企业绩效影响的过程性,提出基于RBV的信息化绩效评估层次模型,并以实际企业为例,分析每一层次的评估范围和评估指标,帮助企业对信息技术商业价值进行有效的评估。 相似文献
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Employing the literature on IT governance and the structuration theory of technology assimilation, this research develops a conceptual model to examine decision execution mechanisms of IT governance in post-adoption stages of CRM diffusion, i.e. CRM use, impacts on business processes, and impacts on firm performance. While the literature mainly addresses the forms and contingencies of IT governance structures for decision making, we focus on IT governance mechanisms for decision execution, that is, the role of top management, business managers and IT managers in post-adoption stages of technology diffusion and how these groups are held accountable for their role. We conceptualize decision execution mechanisms of IT governance as including two dimensions: vertical advocacy from top management and horizontal coordination between business and IT managers. Decision execution mechanisms are assumed to facilitate CRM use and value creation. We analyze a dataset of 82 Chinese firms to examine the model and associated hypotheses. Our results show that: (1) decision execution mechanisms, including both vertical advocacy and horizontal coordination, significantly contribute to the three stages of CRM diffusion; (2) vertical advocacy has a notably greater effect on CRM use and firm performance gains than horizontal coordination, which has a greater effect on process gains. (3) CRM use creates operational and strategic benefits in customer-oriented business processes, which further improves firm performance. These findings have important implications for understanding how IT governance shapes the diffusion of CRM technology. 相似文献
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基于组织边界理论的视角,将结构柔性分为内部组织能力、外部关系能力和跨边界组织能力,并深入剖析了信息技术能力(IT能力)、结构柔性与企业绩效的关系,提出了相应的概念模型和理论假设。然后,以珠三角制造企业为研究对象,以调查问卷的方式回收数据,共回收有效问卷381份,并对上述模型和假设进行了实证检验。研究结果表明,IT能力对企业绩效的作用不是直接的,结构柔性在两者之间的关系中起中介作用;IT能力通过影响内部组织能力、外部关系能力以及跨边界组织能力进而影响企业绩效。 相似文献
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《International Journal of Information Management》2017,37(4):241-249
The objectives of this study are to identify and systematize scholarly articles on the use of information system to support sustainable supply chain management and to suggest future research opportunities. Therefore, a structured literature review was conducted. The most relevant studies identified were classified and categorized into seven dimensions: research context, research focus, research method, sector analyzed, information system (IS) beneficiaries, relationship between IS and green supply chain practices, and performance benefits. The main authors and articles on this particular topic were identified. In addition, it was concluded that IS is an important support tool for sustainable supply chain management practices since it brings benefits to the organization, suppliers, and customers. Furthermore, IS positively influences the operational, financial, and environmental performance of the organization. However, further advances in the literature are still needed. The major contribution of this research is related to the recommendations that provide opportunities for future research. 相似文献
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探讨制造服务化的前因与结果,提出制造服务化这一中介变量来解释前因变量弹性IT基础建设与结果变量企业绩效的关系,并提出产品多元化会正向调节制造服务化与企业绩效之间的关系。采用276家企业调查数据对研究假设进行检验,结果支持理论预期,揭示制造服务化在弹性IT基础建设对企业绩效的影响机制中扮演着重要的角色。 相似文献
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By combining research on interorganizational learning (IOL) with that on IT-enabled collaboration, this study examines the role of electronic collaboration (e-collaboration) enabled through the use of interorganizational information systems in the development of a firm's capabilities such as IOL. Moreover, this study examines IOL as a capability posited between electronic collaboration and firm performance. Finally, we conceptualize IOL as a multidimensional construct composed of information sharing, relationship-specific knowledge memory, and the development of shared meaning and verify the relationships between them. The study provides an empirical analysis of the proposed model and hypotheses by considering data from various industries. The results indicate that e-collaboration was positively related to all three components of IOL. In terms of the relationships between these components, information sharing had a positive effect on relationship-specific knowledge memory, which in turn facilitated the development of shared meaning. Only the development of shared meaning had a significant effect on firm performance. Discussions and implications of the results are provided. 相似文献