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1.
《Government Information Quarterly》2023,40(3):101827
Facial recognition technology has been adopted for the better delivery of m-government services, but the ease and frequency with which users' personal information is being accessed and misused have inevitably increased. This has recently triggered a new phenomenon of privacy fatigue in e-governance, which makes people feel powerless to protect their privacy. A comprehensive understanding of users' privacy fatigue is important, since negative user perceptions may lead to disengagement and the distrust of the government. Drawing on the Person-Environment fit theory and user agency perspective, this study examines the antecedents of privacy fatigue, manifested as emotional exhaustion and cynicism. A large-scale telephone survey allowed data to be collected from 3, 436 users of facial recognition-based m-Gov services in China. The Partial Least Squares (PLS) results reveal that: (1) privacy fatigue indeed occurs among the users of facial recognition-based m-Gov services in China; (2) the perceptions of privacy control is the core antecedent of users' privacy fatigue, which influences two dimension—emotional exhaustion and cynicism—in different directions; (3) the effectiveness of both privacy self-efficacy and government legislation positively influences perceived privacy control, while the effect of the effectiveness of privacy policies on it is insignificant. This study contributes to the research by empirically testing the notion and antecedents of privacy fatigue in the context of facial recognition-based m-Gov services, and provides a mechanism analysis with an overarching theoretical framework. In addition, the findings may generate new research avenues related to privacy fatigue under an AI-enabled government. 相似文献
2.
《Government Information Quarterly》2020,37(1):101413
The increasing use of the Internet for service delivery has paralleled an increase of e-service users' privacy concerns as technology offers ample opportunities for organizations to store, process, and exploit personal data. This may reduce individuals' perceived ability to control their personal information and increase their perceived privacy risk. A systematic understanding of individuals' privacy concerns is important as negative user perceptions are a challenge to service providers' reputation and may hamper service delivery processes as they influence users' trust and willingness to disclose personal information. This study develops and validates a model that examines the effect of organizational privacy assurances on individual privacy concerns, privacy control and risk perceptions, trust beliefs and non-self-disclosure behavior. Drawing on a survey to 547 users of different types of e-services – e-government, e-commerce and social networking – in Rwanda, and working within the framework of exploratory analysis, this study uses partial least square-structural equation modeling to validate the overall model and the proposed hypotheses. The findings show that perceptions of privacy risks and privacy control are antecedents of e-service users' privacy concerns, trust and non-self-disclosure behavior. They further show that the perceived effectiveness of privacy policy and perceived effectiveness of self-regulations influence both perceptions of privacy risks and control and their consequences; users' privacy concerns, trust and non-self-disclosure behavior. The hypotheses are supported differently across the three types of e-services, which means that privacy is specific to context and situation. The study shows that the effect of privacy assurances on trust is different in e-government services than in other services which suggest that trust in e-government may be more complex and different in nature than in other contexts. The findings serve to enhance a theoretical understanding of organizational privacy assurances and individual privacy concerns, trust and self-disclosure behavior. They also have implications for e-service providers and users as well as for regulatory bodies and e-services designers. 相似文献
3.
《Library & information science research》2020,42(3):101032
The focus of this study is to investigate the perception of librarians towards user privacy in libraries. This study measures the change in perception after providing education related to the privacy of library users. The change in perception regarding privacy issues in libraries in the past 5 years by comparing its results with those of a 2013 study was also examined. The results show that librarians' level of interest and awareness of the privacy of library users in 2019 is significantly higher than that of 2013; awareness of the danger in collection of user data increased significantly after education; and finally, after education, there was greater receptivity to the education courses and willingness to recommend them to their colleagues. In order to increase awareness of privacy violations and for greater protection of library user privacy libraries and professional associations must strive to provide standardized and regular privacy education for librarians and library staff. 相似文献
4.
数字参考咨询的用户隐私范围主要包括人际交流隐私和个人数据隐私。以此,针对数字参考咨询用户隐私问题具有隐蔽性、依赖于所采用软件的功能设计、个性化信息服务与用户隐私保护产生矛盾、缺少具体可操作性隐私权保护政策等困惑,从行业自律、法律法规、信息控制、技术软件安全和宣传培训五个方面采取措施,进而完善数字参考咨询隐私权保护机制。 相似文献
5.
《Government Information Quarterly》2022,39(2):101680
The transparency and accountability of systems and algorithms aims to protect the user against undesirable or harmful results and to ensure the application of laws appropriate to digital environments. Thus, the objective of this study is to evaluate the transparency and accountability provided to citizens in three of the main digital public services (e-services) offered by the federal administration of Brazil (ComprasNet, Sisu and Naturalizar-se) locally recognized for their significant relevance and stage of development and use. Services were evaluated from eight perspectives: accessibility; awareness; access and repair; accountability; explanation; origin of data, privacy and fairness; auditing; validation, accuracy and testing. Adopting a qualitative approach through comparative case studies, this research contributes to information practices theory (construction of a model for assessing transparency and accountability in digital public services). The results obtained show the need to inform the user of possible bias and damage arising from these systems, which are not readily perceived; just as the need to clarify the benefits that arise from the collection of private data are not. This shows that computational models can be distorted as a result of biases contained in their input data, or algorithms. This paper contributes through an innovative combination of dimensions, as a tool to evaluate transparency and accountability of government services. 相似文献
6.
《Government Information Quarterly》2023,40(1):101787
A growing aspect of e-government is healthcare-related. Although preventative e-health services provided by governments like proximity tracing applications (PTAs) can bring important benefits, their adoption is lagging behind expectations. Researchers and policymakers need a better understanding of the factors that influence their adoption. The paper draws from the Unified Theory of Acceptance and Use of Technology (UTAUT) model and extends it by including privacy concerns as an explanatory factor regarding the intention to use PTAs. The study empirically evaluates the impact of privacy concerns together with two of its antecedents – trust in government and trust in technology – on the intention to use a PTA. Data from 762 adult respondents from Slovenia and Germany were collected and analysed using partial least squares structural equation modelling (PLS-SEM). The main findings are: (1) even in the unique context of a PTA the universal predictors of UTAUT have a significant impact; (2) privacy concerns have a direct impact on intention to use; and (3) trust in government and trust in technology both have a significant impact on privacy concerns. The theoretical implications are important for technology adoption research on e-health services provided by the government generally and PTAs in particular. 相似文献
7.
When e-government first became a viable solution to the dissemination of government information, experts believed that the rise of direct government-to-citizen (G2C) services would improve government transparency, foster civic engagement, and offer new and innovative service possibilities. It soon became clear, however, that not all users received the type of information, instruction, or services that they needed through this arrangement, giving rise to the need for an intermediary in this continuum of interaction. Increasingly, public libraries fulfill this role. Instead of direct government-to-user interaction, government information and services flow through channels from agency to public librarian to user, from user back up to agency, and from agency to user to public librarian. Based upon research conducted in collaboration with public libraries, government agencies, state library agencies, and a national library association in the United States, this paper expands on the idea of these multiple pathways of information and services, offering a practical model of e-government. 相似文献
8.
Jiyoung Cha 《亚洲交流杂志》2013,23(6):613-631
Obtaining consumer data has become an essential practice of Web proprietors. This is because, compared with ‘brick and mortar’ retail stores, it is much more difficult for Web proprietors to build one-on-one or face-to-face relationships with customers. The collection of personal information online boosts customized services for consumers, but at the same time it increases concerns about privacy infringement. Using a content analysis of the most visited Web sites in Korea and the United States, this study compares the amount and breadth of information requested by Web proprietors and examines the relationship between the information requests and privacy policies of Web sites. This study found that Korea-based Web sites present stronger privacy policies than do US-based Web sites. Ironically, they also request a greater amount and variety of information from consumers than do US-based Web sites during registration processes. When narrowing the focus to US sites only, this study also revealed that the stronger the privacy policies presented by US Web sites, the more information the US Web sites request from consumers. 相似文献
9.
《The Journal of Academic Librarianship》2020,46(3):102151
Academic libraries have long been seen as trustworthy stewards of user information, but in an increasingly dispersed digital environment, it has become challenging for libraries to provide completely safe online experiences. This essay, written from the perspective of a systems librarian at Boston College, suggests that academic libraries need to re-invent their privacy practices to better align with today's online reality. A collaborative, holistic approach is proposed: embedding privacy into how libraries collect, how they implement online access, how they teach, and how they advocate for privacy on their campuses. By taking a comprehensive look at privacy concerns across the library and the campus, and by developing practices grounded in the ethical underpinning of our profession, academic librarians can begin to earn back the trust of our users. 相似文献
10.
This study assessed the security of the U.S. state e-government sites to identify opportunities for and threats to the sites and their users. The study used a combination of three methods – web content analysis, information security auditing, and computer network security mapping – for data collection and analysis. The findings indicate that most state e-government sites posted privacy and security policy statements; however, only less than half stated clearly what security measures were in action. Second, the information security audit revealed that 98% of the sites secured users' accounts with SSL encryption for data transmission, and the sites' search tools enable public users to search for public information only. Third, although the sites had most of their internet ports filtered or behind firewalls, all of them had their main IP addresses detected and their port 80/tcp open. The study discussed the threats and opportunities and suggested possible solutions for improving e-government security. 相似文献
11.
Delivering public services through the SMS channel is popular in developed and developing countries, and it has demonstrated its benefits. However, citizens' acceptance of the services is still an issue. This paper presents a study on user acceptance of SMS-based e-government services. Constructs of the proposed model were derived from a survey on citizens' motivations for using SMS-based e-government services (142 respondents from 25 countries), prominent theories on individual acceptance of technologies, and current studies on user acceptance of SMS and e-government services. The model was validated using data from 589 citizens in three cities in Indonesia, who are non-adopters. The relationships between the factors then were compared with data from 80 adopters of SMS-based e-government services in Australia. The proposed model explains what factors influence non-adopters to accept SMS-based e-government services, and the comparison explains the relative importance of the factors for the adopters. The findings are promising for governments who wish to evaluate a new SMS-based e-government system very early in its development in order to assess potential acceptability and for governments who would like to diagnose the reasons why an existing SMS-based e-government service is not fully acceptable to citizens and to take corrective action to increase the acceptability of the service. 相似文献
12.
Zhiyuan Chen Arrya Gangopadhyay Stephen H. Holden George Karabatis Michael P. McGuire 《Government Information Quarterly》2007,24(4):716
Normative models of e-government typically assert that horizontal (i.e., inter-agency) and vertical (i.e., inter-governmental) integration of data flows and business processes represent the most sophisticated form of e-government, delivering the greatest payoff for both governments and users. This paper concentrates on the integration of data supporting water quality management as an example of how such integration can enable higher levels of e-government. It describes a prototype system that allows users to integrate water monitoring data across many federal, state, and local government organizations and provides novel techniques for information discovery, thus improving information quality and availability for decision making. Specifically, this paper outlines techniques to integrate numerous water quality monitoring data sources, to resolve data disparities, and to retrieve data using semantic relationships among data sources taking advantage of customized user profiles. Preliminary user feedback indicates that these techniques enhance quantity and quality of information available for water quality management. 相似文献
13.
14.
广州高校图书馆员职业倦怠现状调查研究 总被引：5，自引：0，他引：5
通过使用马斯拉奇职业倦怠量表通用版（MBI-GS）调查问卷对我国高校图书馆员的职业倦怠程度进行测量,并检测职业倦怠和一些特定背景的关系。结果表明高校图书馆员经历着中度的情绪衰竭以及低度水平的玩世不恭和个人成就感低落,整体来说职业倦怠水平较低。不同岗位的图书馆员的倦怠程度有所区别;从事对内业务的高校图书馆员的倦怠程度要高于其它馆员;接触读者能降低图书馆员在情绪衰竭和玩世不恭上的倦怠水平。 相似文献
15.
Urban planning and librarianship are parallel fields in many ways. Both have theoretical and practical underpinnings driving each discipline; are interdisciplinary in focus; and both professions gather and disseminate information to stakeholders. Essential to the success of each discipline is an engaged user population. The authors use a case study from the Village of Oak Park to examine and reflect upon the effect of the Internet and other technologies in the public's ability to participate in an open planning process. The Village of Oak Park is known for its architectural heritage and outspoken community. Within its 4.5 square miles live a diverse population of approximately 52,000 people from different cultures, races, ethnicities, professions, lifestyles, religions, ages, and incomes where a majority of the population have some advanced education and over 80% of the households report home Internet use. How does a community like the Village of Oak Park engage in the planning process? What role does information play in this process? Can modern Information Technologies facilitate civic engagement? These questions are examined during a year-long case study conducted by the University of Illinois at Chicago (UIC) in cooperation with the Village of Oak Park (VOP). Specifically, the investigators examined how information is gathered and used in the planning process and how the introduction of Information Technology (IT) tools influenced public participation and introduced many citizens to e-government through the planning process. The use of these tools is compared to the traditional planning process. Data from the project is presented to demonstrate a different kind of role librarians play in the research process. Last, the authors discuss the role of privacy in the gathering and sharing of information with the reliability of that information and the impact of privacy on the public planning process. 相似文献
16.
This study examines the e-government implementation of eXtensible Business Reporting Language (XBRL) to increase accountability and transparency in business and financial information. The business and financial information gathered in XBRL format is machine-readable and interoperable, thereby improving the ease of public dissemination and analysis. This study focuses on identifying and examining the determinants of successful XBRL implementation and draws from several bodies of literature: e-government, institutionalism, collaborative public management, regulatory compliance, and management information systems to identify determinants of successful implementation. This study selects four diverse implementations: the Netherlands, Australia, the United States, and Singapore. Empirical analysis follows a comparative case study method. The findings of this exploratory study underscore the importance of program goals and strategic alignment in achieving information transparency and efficiency, the advantage of strategies correlating to institutional setting, the critical need to provide incentives for adoption, and the usefulness of incremental implementation. The managerial and theoretical implications of these findings as well as future research opportunities are explored. 相似文献
17.
因果要素关联视域下社交媒体倦怠用户画像模型构建 总被引：1，自引：1，他引：0
[目的/意义]探究社交媒体倦怠的原因要素和结果要素标签，分析各要素间的相互作用关系，扩展用户信息行为的理论研究范畴，为企业深入了解用户社交媒体倦怠发展态势提供指导。[方法/过程]基于信息生态理论，提取"信息人、信息、信息环境和信息技术"4个信息生态因子维度的社交媒体用户画像标签；根据用户心理特征和行为表现，抽取用户画像情感和行为标签，构建社交媒体倦怠用户画像模型。[结果/结论]透过社交媒体用户消极使用和负面情感变化的典型社会现象，对用户画像模型进行整合分析与关系凝练，证明本研究社交媒体倦怠用户画像模型与S-S-O理论框架具有一致性，并根据实际进行理论上的拓展和应用。 相似文献
18.
Hwansoo Lee Siew Fan Wong Jungjoo Oh Younghoon Chang 《Government Information Quarterly》2019,36(2):294-303
This study explores the relationship between individuals' demographic characteristics and information privacy concerns (IPC) using panel data from the Korea Information Society Development Institute (KISDI) that has collected a large sample from 7809 respondents. Its goal is to address the gaps in existing information privacy literature that focuses mainly on behavioral determinants of IPC and thus has not paid much attention to the direct examination of the relationship between demographic characteristics of individuals and IPC. A few relevant studies that focus on such a relationship have produced inconsistent results. In our study, we found that while the effects of educational attainment, income level, and marriage are in line with existing studies, the effects of gender and age are at odds with existing studies. The main contribution of this study is to confirm the results of previous studies with a large sample and enables the generalization of empirical findings. In addition, the results that are in contrast to the literature can generate new research avenue. 相似文献
19.
Libraries have always been places where individuals feel free to explore new ideas and seek out information in the pursuit of creative and intellectual growth. Fear of exposure or surveillance could threaten an individual's inclination to search for and access information. Understandably then, privacy is understood to be a core professional responsibility of librarians. This study builds on a national report and a qualitative study, completed in the United States, which explored librarians' attitudes on privacy. Adding a Canadian voice to the literature, this study examines survey results from academic librarians in Canada on their perceptions and attitudes related to library practices and online privacy behaviors. Overall, Canadian academic librarians believe that protecting patron privacy and educating patrons about issues related to online privacy is important. However, many Canadian academic librarians doubt that libraries are doing all they can to protect patron privacy. Academic librarians stand to gain knowledge and understanding of peer attitudes toward online privacy, as well as how patron privacy is being advocated for and protected on university campuses across Canada. The results will guide future library policies and programming aimed at creating an environment where privacy rights are protected and patrons can make informed choices about their online actions. 相似文献
20.
The public sector more and more deploys personalized e-government services. Personalization offers great opportunities to make communication more effective and efficient, to infer and predict citizens' behavior and to even influence behavior. However, some drawbacks must be considered. Important organizational barriers hinder the implementation of personalized e-government services and important user obstacles, such as access, trust, control, and privacy, have to be overcome to make fruitful use of those personalized e-government services. 相似文献