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Edward Hartono Xiaotong Li Kwan-Sik Na James T. Simpson 《International Journal of Information Management》2010
This study develops and tests a three-stage model that examines the role of the quality of shared information in interorganizational systems (IOS) use. The model provides a more inclusive method of measuring quality of shared information in IOS use through a re-examination of the impact of top management support and IT infrastructure capability, and by assessing the mediating effect of operational supply chain performance on the relationship between quality of shared information and overall firm performance. Our results suggest that the impact of the quality of shared information in IOS use on overall firm performance starts with top management support and IT infrastructure capability, and that these success factors positively impact the quality of shared information in IOS use. Moreover, our results indicate that the quality of shared information positively impacts operational supply chain performance, which, in turn, leads to improvements in overall firm performance. Overall, our results highlight the importance of high quality of shared information in IOS use. 相似文献
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从资源基础观和组织双元视角出发,探索反应式和主动式市场导向对不同服务创新绩效的影响,同时探讨适应性和探索性学习是否在双元市场导向和不同服务创新绩效关系间起到中介作用。基于珠三角地区203家服务型企业的实证研究结果表明:反应式市场导向对服务创新财务绩效有显著正向影响,适应性学习在其中起到中介作用;主动式市场导向对服务创新内部绩效和顾客绩效有显著正向影响,探索性学习在其中起中介作用。 相似文献
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In a study of 243 firms of varying sizes across 14 different industries, we investigate the effect of customer participation on new product development performance. We confirm that overall customer participation is positively related to new product development performance and that the effect is mediated by innovativeness. We also demonstrate that these effects are contingent upon absorptive capacity of the firm in question such that firms with high absorptive capacity stand to gain more from engaging their customers in new product development than firms with low absorptive capacity, especially at the later stages of the NPD process. The results are robust to alternative estimation techniques, measures employed to operationalize key concepts, and the industrial makeup of the sample. Post hoc analyses provide non-trivial managerial implications for the decision makers at the firm level. 相似文献
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Business analytics (BA) becomes increasingly important under rapidly changing business environment. A research challenge is that BA use is not fully understood. We tackle this challenge from the perspective of dynamic capability by using an empirical model with the emphasis on BA use in customer relationship management (CRM). Based on 170 samples from firm-level survey, we analyze the nomological linkage from IT competence to CRM performance. The results show data management capability fully mediates between IT competence and BA use, while customer response capability partially mediates between BA use and CRM performance. 相似文献
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Zeynab Soltani Batool Zareie Farnaz Sharifi Milani Nima Jafari Navimipour 《The Journal of High Technology Management Research》2018,29(2):237-246
Customer Relationship Management (CRM) is a very important growing business practice in today's environment. It is used for managing the interaction between a company and its future and current customers. CRM approach's task is analyzing data about the history of customers with a company. It focuses on a way to retain customers, therefore it helps the growth of sales. This leads to improvement of company's business relationship with customers. Current study's goal is to determine how technology, organizational capability, customer orientation, and customer knowledge management influence CRM success. We try to see that how the performance of an organization is affected by the achievement of CRM. For testing the hypotheses, Partial Least Squares Structural Equation Modeling (PLS-SEM) was adopted. Results have indicated that the success of CRM is highly influenced through “information technology use”, also “customer orientation”, “organizational capability”, and “customer knowledge management” are related to CRM success. Finally, along with the future research avenues and limitations, study implications and findings are discussed. 相似文献
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余红剑 《科学学与科学技术管理》2009,30(5)
结合新创企业及其成长特征,从内部能力提升与应用视角研究顾客关系品质与成长绩效关系发现,新创企业顾客关系品质与内部能力均对成长绩效具有正面影响,但新创企业顾客关系品质主要通过影响内部能力提升而对成长绩效产生正向间接影响,是成长绩效间接影响因素,而内部能力则是成长绩效直接影响因素,并在顾客关系品质与成长绩效之间扮演中介传导的角色. 相似文献
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随着企业与顾客之间互动的不断增强,以顾客为中心的时代正在来临,互动导向将成为企业在互动环境下获取持续竞争优势的重要战略选择。本文将市场环境和战略类型两个重要变量引入到互动导向的理论架构中,并以酒店服务业为例,实证检验了互动导向、市场环境、战略类型与企业绩效之间的关系。研究结果表明:互动导向对企业绩效具有显著的正向影响;市场环境对互动导向与企业绩效之间的关系具有部分调节作用;战略类型对互动导向与企业盈利绩效之间的关系具有显著调节作用。研究结论不仅进一步完善了互动导向理论,同时也为服务业互动导向的实施提供了重要的理论依据。 相似文献
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随着信息技术的飞速发展和顾客角色的重大变化,企业营销观念也随之发生了变化,营销的功能正加速向以顾客为中心的互动营销转变。互动导向是现有互动营销范式中一种稀有的获取竞争优势的资源,培养互动导向的企业会表现出卓越的绩效。本研究将顾客参与创新这一反映企业认同度和顾客能动性的变量纳入到互动导向理论的研究范畴之中,重新构建互动导向与创新绩效之间关系的研究框架,并通过对浙江地区151家服务业企业的调研实证检验了该框架。结果表明:(1)企业执行互动导向战略有助于提高企业的创新绩效;(2)互动导向对顾客参与创新有显著的正向影响;(3)顾客参与创新对创新的过程绩效和结果绩效均有显著的正向影响,并通过创新的过程绩效对结果绩效产生间接影响;(4)顾客参与创新在互动导向与创新绩效之间起中介作用。 相似文献
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Jae Ik Shin Ki Han Chung Jae Sin Oh Chang Won Lee 《International Journal of Information Management》2013
We performed a study to determine the influence that site quality has on repurchase intention of Internet shopping through customer satisfaction, customer trust, and customer commitment. Appropriate measures were developed and tested on 230 university students of Gyeongnam province in South Korea with a cross-sectional questionnaire survey. The results of the empirical analysis confirmed that site quality can be conceptualized as a composite of six dimensions of shopping convenience, site design, information usefulness, transaction security, payment system, and customer communication. Second, site quality positively affected customer satisfaction and customer trust, but did not affect customer commitment and repurchase intention. Third, site quality can affect repurchase intention by enhancing or attenuating customer satisfaction, customer trust, and customer commitment in online transaction situation. The mediating effect of customer satisfaction, customer trust, and customer commitment between site quality and repurchase intention is identified. Fourth, site quality indirectly affected customer commitment through customer satisfaction. Customer satisfaction indirectly affected repurchase intention through customer trust and customer commitment. Thus, it is found that site quality can be a very important factor to enhance repurchase intention in the customer perspective. 相似文献
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已有研究表明人力资源管理实践对于企业绩效具有重要影响,但影响机理尚未明确。本文基于知识的视角研究了知识管理导向在人力资源管理实践和企业绩效之间关系中的作用,即人力资源管理实践能否通过知识管理导向的中介作用对企业绩效产生影响。提出了人力资源管理实践、知识管理导向和企业绩效之间关系的假设模型,并通过对238家企业的问卷调查数据,应用结构方程模型进行了验证。结果表明人力资源管理实践对知识管理导向具有正向作用,并通过知识管理导向对企业绩效产生正向作用,即知识管理导向在人力资源管理实践和企业绩效的作用中起到部分的中介作用。最后总结分析了该研究对于管理实践的启示和未来的研究方向。 相似文献
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基于组织学习理论和知识的观点（KBV）,本文提出了一个从组织层面上分析服务氛围和顾客知识获取之间关系的框架,揭示了服务氛围通过影响组织的学习意向和关系导向,进而影响顾客知识获取的路径。通过对我国122家服务企业进行问卷调查,实证分析的结果发现：服务氛围对组织学习意向和关系导向均有显著的正向影响,并且这二者都能促进顾客知识的获取,并在服务氛围与顾客知识获取之间起到了部分中介作用。同时,组织的学习意向越强时,越倾向于采取更高程度的关系导向活动。 相似文献
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In this study the authors propose a distinction between two approaches to market information, rooted in the marked-based learning theory. The two approaches are conceptualized and operationalized on the basis of their differences along three processes: generation, dissemination and use of market information. In the retrospective approach, the generation process is based on expressed customer needs and extant market relations; the dissemination is based on formal mechanisms; the use process is more instrumental. In the forward-looking approach, the generation process is based on latent customer needs and on the evolutionary patterns of the future market relations; the dissemination process is more informal; the use of information is more conceptual. A series of hypotheses concerning the relationships between these approaches, product innovativeness and firm performance are tested on a sample of Italian fashion firms. Results suggest that the two approaches are complementary for firm performance, but have opposite effects on product innovativeness: while a forward-looking approach is positively related to product innovativeness, a retrospective approach seems to be negatively related. The results also shed light on how market information approaches and product innovativeness jointly affect firm performance. 相似文献
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吸收能力形成的前因变量及其对企业创新绩效的影响分析——吸收能力作为中介变量的实证研究 总被引：1，自引：0，他引：1
研究利用天津市高新技术产业园区227家企业的数据开展分析,结果显示,组织结构柔性、创新战略作为前因变量影响吸收能力,根据"组织结构—战略"匹配理论,两者的交互作用也能促进吸收能力形成;同时,吸收能力提升创新绩效,吸收能力在前因变量和创新绩效中起着部分中介作用,研究表明了企业"战略—结构—能力"与绩效的关系:企业需要以创新战略为导向,构建柔性化、有利于创新的组织结构,并有效开展内外部知识获取评估、应用吸收和商业化,从而提升创新绩效。 相似文献
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基于组织边界理论的视角,将结构柔性分为内部组织能力、外部关系能力和跨边界组织能力,并深入剖析了信息技术能力(IT能力)、结构柔性与企业绩效的关系,提出了相应的概念模型和理论假设。然后,以珠三角制造企业为研究对象,以调查问卷的方式回收数据,共回收有效问卷381份,并对上述模型和假设进行了实证检验。研究结果表明,IT能力对企业绩效的作用不是直接的,结构柔性在两者之间的关系中起中介作用;IT能力通过影响内部组织能力、外部关系能力以及跨边界组织能力进而影响企业绩效。 相似文献
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Many companies invest considerable resources in developing Business Analytics (BA) capabilities to improve their performance. BA can affect performance in many different ways. This paper analyses how BA capabilities affect firms’ agility through information quality and innovative capability. Furthermore, it studies the moderating role of environmental turbulence, both technological and in the market. The proposed model was tested using statistical data from 154 firms with two respondents (CEO and CIO) from each firm. The data were analysed using Partial Least Squares (PLS)/Structured Equation Modelling (SEM). Our results indicate that BA capabilities strongly impact a firm’s agility through an increase in information quality and innovative capability. We also discuss that both market and technological turbulence moderate the influence of firms' agility on firms' performance. 相似文献
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信号丢失视角下的企业专利战略研究 《科学学研究》2022,40(2):297-308
以往研究基于信号理论,强调专利信号对企业资源获取的积极影响,而未能解决企业如何应对专利流失的问题。本研究使用我国专利密集型产业的上市公司样本,探讨了企业专利数量的减少如何影响企业后续专利申请行为。通过构建2008-2017年中国专利密集型上市公司的面板数据,使用负二项回归进行分析,发现企业专利数量的减少会触发企业的积极响应,促使企业申请更多的专利来恢复专利的信号功能。同时,企业的响应力度会受到内外情境因素的影响,其中企业连锁董事网络的中心地位和政治联系具有消极的调节作用,而组织绩效则具有积极的调节作用。本研究从信号丢失的全新视角揭示了企业如何解决专利流失问题,并为我国企业的专利申请战略提供了理论参考。 相似文献