共查询到20条相似文献，搜索用时 468 毫秒
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欧盟电子政务政策是按照顶层设计的路线制定争实施的.为了更好的衡量欧盟电子政务政策的实践效果,欧盟制定了eGEP评估框架.共设计了92个指标评估欧盟电子政务政策所取得的经济效益和社会效益.从政策经济模式评估的角度入手,阐释了eGEP评估框架的指标体系、特点及其作用. 相似文献
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彭细正 《中外科技政策与管理》2009,(8):72-79
通过分析电子政务对服务型政府建设的促进作用、电子政务绩效评估对电子政务建设的推动作用,电子政绩效评估的重要意义,提出电子政务绩效评估体系框架,包括体系框架原则、体系框架要素、体系实施要素及流程、体系框架图,以期引导和促进中国电子政务建设。 相似文献
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孙强 《中外科技政策与管理》2009,(9):33-37
分析了我国电子政务绩效评估的现状;阐述了开展电子政务绩效评估的意义;提出了服务型政府视角的电子政务综合绩效评估体系框架体系,并重点分析了该框架体系体现的绩效驱动“指挥棒”作用以及在评估体系、评估主体和指标体系方面的创新,强调重视绩效评估报告及结果的运用;展望了电子政务绩效评估的未来发展趋势。 相似文献
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对电子政务运维与信息技术服务标准及IT服务质量评估进行了研宄,以国际上广泛接受的SEgVqUAL服务质量评估模型为基础,构建了电子政务运维的服务质量评估模型,并引入容忍带（ZOT）评估方法,以弥补现有评价方法的不足,以期为运维服务需方与供方评估服务质量、提高服务水平提供一个有力工具。 相似文献
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陈拂晓 《中外科技政策与管理》2008,(2):92-96
阐述了党的十七大关于行政管理体制改革的要求,分析了我国电子政务面临的挑战,指出推动改革和创新是电子政务的核心社会价值,最后提出应按照国家电子政务总体框架,按政府管理与服务事项全流程创新电子政务建设模式,重点解决好统一网络平台的作用、跨部门应用系统的建设、管理体制、电子政务建设的绩效评估、人才培养等问题。 相似文献
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当前,电子政务工程建设是我国推进国民经济和社会信息化的一个重要内容.随着电子政务工程建设的不断推进,构建起适用于电子政务工程项目科学、有效的绩效评估机制,是保证电子政务工程项目取得预期成效的关键,而现代社会中"委托--代理"的法律框架决定了项目经理是电子政务工程建设项目成功推进的关键角色.构建起适用于电子政务工程项目经理的科学、有效的绩效评估机制,是保证电子政务工程项目取得预期成效的关键. 相似文献
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朱琳 《中外科技政策与管理》2010,(10):31-38
随着全球各国逐年加大电子政务建设的投入力度,各国政府开始重视是否能够进行合理的、并基于有效方法的投资回报评估。由纽约州立大学奥本尼分校政府技术研究中心（CTG）提出的公共价值评估框架（ROI）是一个比较成熟的框架,已经被多个国际案例进行了验证。该框架对于我国的宁波81890中心,上海＂12319＂以及上海城市网格化管理等应用有着实践和指导意义。本文用我国三个实践去验证ROI框架,将其在中国电子政务实践中的效用进行评估,最终提出了一个适合我国发展的新公共价值评估模型。 相似文献
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张辉 《中外科技政策与管理》2010,(2):125-129
在文献分析的基础上，提出了电子政府服务质量评估概念；综述了关于电子政府服务质量评估研究所经历的电子政府顾客满意指数研究和电子政府服务质量评估研究两个阶段的成果，总结了现有研究在宏观和微观两个层面存在的问题，并提出未来电子政务服务质量评估研究的重点。 相似文献
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Vishanth Weerakkody Ramzi El-Haddadeh Faris Al-Sobhi Mahmud Akhter Shareef Yogesh K. Dwivedi 《International Journal of Information Management》2013
The adoption and diffusion of electronic government is often impeded by many social and individual factors relating to citizens. In this respect, intermediaries have emerged as a new model for delivering e-government services to overcome such obstacles. This study aims to examine the role of intermediaries in facilitating e-government adoption and diffusion using a survey based empirical study of 502 participants in Madinah City in Saudi Arabia. An extended UTAUT model is used as the theoretical basis utilizing trust in the Internet and Intermediaries. The results of this study show that there are significant relationships among the factors that influence intention to use e-government, namely, performance expectancy, effort expectancy, and trust of intermediary. In addition, the findings show that there is a significant relationship between facilitating conditions and usage behavior proving that intermediaries can influence adoption of e-government services. 相似文献
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José Luis Moreno Cegarra Juan Gabriel Cegarra Navarro José Rodrigo Córdoba Pachón 《International Journal of Information Management》2014
This paper examines the relative importance and significance of the four technology enablers introduced by Davis (1989) in the technology acceptance model (TAM) (perceived ease of use, perceived usefulness, attitude towards using and behavioural intention) for use on four different levels of citizen engagement in e-government (null, publish, interact and transact). An extended technology acceptance model (TAM) is developed to test citizen engagement towards online e-government services from a sample of 307 citizens who used the benefits advisor tool within a Spanish City Hall. Although the proposed model follows TAM and explains the intention towards the actual use of e-government by postulating four direct determinants, “A, PU, PEOU and BI” have been considered as parallel processes, meaning that each can have separate influence in different levels of citizen engagement. To achieve this goal, a multinomial logistic regression is developed and tested to confirm the explanatory power of the four technology enablers on the four different levels of e-government. Our findings further suggest that in order to implement e-government, some of the enablers matter more than others to move from one level of citizen engagement to another. The main contribution of the paper is to question the use of existing models which seek to represent the relationship between technology enablers and the adoption of e-government services without considering their impacts on citizens’ engagement. The implications of the findings are discussed and useful insights are provided in relation to policy recommendations geared to create appropriate conditions to build citizens’ engagement intent of use of e-government services. 相似文献
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网络环境下的政府公共服务协同研究是各国在开展电子政务和提供公共服务过程中的一个新课题,主要从政府公共服务改革研究、协同政府研究、协同政务研究及网络环境下政府的协同服务研究四个方面展开研究.政府协同服务已成为电子政务建设的新趋势和新热点,并将最终导致网络环境下政府协同服务目标的实现. 相似文献
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Juan-Gabriel Cegarra-Navarro José Rodrigo Córdoba Pachón José Luis Moreno Cegarra 《International Journal of Information Management》2012
As a mixture of new technologies, processes and services oriented to the citizen, e-government has become one of the most important keywords for the public sector reform with proponents claiming that it guarantees transparency, accountability and better communication between local and national administrations and their public. Few if any studies have investigated the factors that might contribute to the establishment of trusting relationship between city councils and citizens. This paper examines the relative importance and significance of three types of information communication technologies (ICTs) towards the use of e-government and the development of civic engagement. We conduct an empirical investigation of 179 Spanish official town websites (web sites in the municipalities). The research findings suggest that implementing ICT not only involves a step towards an increase in the use of e-government services by people, but also provides numerous opportunities for their civic engagement. The main conclusion of this study is that although ICT can leverage the adoption of e-government, it cannot create alone engagement with traditional activities of the local government. What is missing from this relationship is a mediating variable (adoption of e-government by government officers), which in turn can greatly help to better understand how ICT impacts relationships between governments and their citizens. 相似文献
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《International Journal of Information Management》2017,37(4):284-296
The initial learning experience is crucial for understanding digital services adoption and usage diffusion. Using a UTAUTv2 model, we explore the effect of process- and content-oriented knowledge on behavioral intentions to use e-government services. The adoption of e-government systems is lower than desired in general and faces considerable resistance in many developing countries. Scholars suggest that more knowledge and better training are critical to increasing adoption and usage rates. We conducted a survey of 262 citizens in Lebanon to investigate how consumers cope with high and moderate levels of complexity during their initial learning experience with a technology-based product. The results show that a moderate degree of content- and process-oriented knowledge about e-government services during an initial learning experience improves usage habits, performance expectancy, effort expectancy, and facilitating conditions. The challenge for service providers is to understand consumers’ learning experience and coping strategies and to provide mechanisms that make the transition to e-services easier and more intuitive. This can be achieved by developing new infrastructure for e-services to facilitate easier access to e-government websites and to improve site performance. Marketers can also develop more effective communications that offer easy and flexible specific steps for using the portal. 相似文献
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电子政务中引入电子商务信誉模型研究 总被引：1，自引：0，他引：1
本文在阐述电子商务的信誉评价模型基础上,分析了信誉模型用于电子政务的可行性,提出了模型的修改建议,使其能够适合对政务系统进行评价,同时对引入过程中的优势及面临的问题进行了具体的分析。 相似文献
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We find that the presence of village Internet facilities, offering government to citizen services, is positively associated with the rate at which the villagers obtain some of these services. In a study of a rural Internet project in India, we identify a positive correlation for two such Internet services: obtaining birth certificates for children and applications for old age pensions. Both these government services are of considerable social and economic value to the citizens. Villagers report that the Internet based services saved them time, money, and effort compared with obtaining the services directly from the government office. We also find that these services can reduce corruption in the delivery of these services. After over one year of successful operation, however, the e-government program was not able to maintain the necessary level of local political and administrative support to remain institutionally viable. As government officers shifted from the region, or grew to find the program a threat, the e-government services faltered. We argue that this failure was due to a variety of Critical Failure Factors. We end with a simple sustainability failure model. In summary, we propose that the e-government program failed to be politically and institutionally sustainable due to people, management, cultural, and structural factors 相似文献
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电子政务系统的成功不仅取决于技术因素,更取决于用户的使用意愿。在理论分析的基础上构建了政府门户网站服务公众接受模型,并通过实证调查的方法对接受模型进行了验证。研究结论发现:主观规范、网络外部性分别在信息处理服务、信息交流服务层面上对公众的使用意愿存在显著影响;自我效能在信息交流服务和信息处理服务层面上对公众的使用意愿产生显著影响;相容性在基本信息服务和信息交流服务层面上得到支持;便利性在三个服务层面上均得到验证;对网络的信任和对政府的信任显著影响感知信任。最后,根据实证结果总结了研究结论,并就政府门户网站服务功能的完善提出了相应的政策建议。 相似文献