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1.
当前,"互联网+,"正加速与各传统行业的跨界融合,同时也给电子政务服务带来新变化,推动政务服务模式优化升级。本文立足于推动我国电子政务服务模式转变因素的基础上,从数据开放、高效政务、权力公开、移动政务四个方面论述我国电子政务服务发展的新方向——"互联网+政务服务",从互联网思维、互联网技术、互联网平台三个视角阐明支撑电子政务服务的纵深发展策略,以期构建开放、便民、廉洁、智慧的服务型政府。  相似文献   

2.
政务微信是电子政务在移动互联网和新媒体极速发展阶段的主要表现之一,同时也是当前政府探究如何结合互联网移动终端发展电子政务应用模式的重要尝试。政府与普通民众之间的交流伴随着信息技术日新月异的发展不再是空想,各种政务新媒体助力政府开展日常事务,移动政务在世界各地如火如荼地开展起来,借力于移动政务为民众提供更加便捷、高效、优质的服务,是各国政府的愿景,政务微信就这样以自身的点对点信息传播可达性优势及互动优势,火速在全国各地兴起并且不断壮大发展,它正在为政府展现沟通、便民、施政价值,实实在在地将"微服务"提升到更高的阶段。  相似文献   

3.
在分析电子政务协同服务过程关系模型与特点的基础上,提出以协同体为基本单位,协作成员、协作任务等为要素,分析与定义协同体、协作任务、协同服务的逻辑关系和协作规则,并设计出政务协同服务的元模型。该模型能实现电子政务协同服务链动态构建,以此探索政务协同服务的实现方法,提高电子政务群体协同服务的质量。   相似文献   

4.
面向用户需求的个性化政务信息服务模式   总被引:3,自引:1,他引:2  
在分析电子政务环境下用户需求与服务个性化发展的基础上,首先指出建立以“用户为中心”的政务信息服务模式的必要性,接着构建个性化电子政务信息服务系统的服务模式,并指出这种模式与其他个性化政务信息模式的不同之处。同时,还讨论其主要模块的建立,包括用户需求及行为分析、用户模型、个性化政务服务平台、政务信息资源库与政务信息资源主题图。  相似文献   

5.
赵晖 《档案学研究》2014,28(1):65-68
电子政务是信息化环境下的新型政务模式,云计算是一种标准化的服务流程。当前,我国电子政务已进入以云计算促进资源整合、业务协同和集成应用的新阶段。本文在总结我国电子政务发展现状的基础上重点分析云计算环境下我国电子政务发展优势,并提出促进电子政务云部署的对策建议。  相似文献   

6.
移动电子政务在中国的应用研究   总被引:1,自引:0,他引:1  
一、移动电子政务概述 移动电子政务是指借助移动通信数据服务而进行的政务活动.包括政府及公共行业应用移动通信技术实现管理、服务两项职能。移动政务具有移动性、个人性和实时性的特点.能够实现电子政务无法实现的功能.延伸到传统电子政务无法延伸的地方,  相似文献   

7.
政务服务O2O,作为一种新型的"互联网+政务服务"电子政务生态,有助于拓宽便捷高效的公共服务渠道,有利于简化民众办事流程,有利于优化公共服务资源配置;随着大数据、云计算等数字技术的快速发展与运用,政务服务将呈现政府各部门联动与信息共享、政务服务一站式无缝衔接、移动政务等发展趋势。  相似文献   

8.
指出通过电子政务网站为民众提供符合其信息需求的信息公开与在线服务,可以提高政府服务社会和管理社会的能力。在分析在线获取政务信息或政务服务流程的基础上,构建理论框架,并以广州市民为研究对象,使用问卷调查法收集数据,研究民众对电子政务网站的政务公开与政务服务的具体需求、用户满意度、使用意愿及影响因素,探索民众从潜在用户向实际用户转变的条件及相关策略。  相似文献   

9.
电子政务建设是世界各国政务管理信息化的重要阶段,建设电子政务不仅关系到技术问题,还与各国的传统文化密切相关.在分析电子政务与传统文化的互动关系的基础上,对各国电子政务建设模式进行了分类,最后提出了中华民族文化与电子政务和谐发展空间的构建步骤.  相似文献   

10.
我国电子政务网站移动服务可用性研究   总被引:2,自引:0,他引:2  
本文首先分析了基于互联网网站提供服务的局限性,然后在讨论电子政务网站移动服务和可用性的基础上,构建并具体分析电子政务网站移动服务可用性的框架模型,最后给出提高电子政务网站移动服务可用性程度的策略,以促进电子政务网站移动服务更好地为用户提供优质服务。  相似文献   

11.
Public service producers are heavily investing in the development and implementation of more efficient new digital channels to engage users in citizen sourcing efforts, such as the reporting of public service-related issues. Nevertheless, user-reporters have continued to favor earlier implemented channels including traditional (e.g., phone, office) and e-government channels (e.g., web, email) over new digital channels such as m-government channels (e.g., mobile applications). Drawing on channel choice literature and theories, this study aims at explaining users' reporting behavior by examining the role of users' personal factors, including digital divide determinants, users' service experience, and channel satisfaction. We use a combination of survey and log data on actual reporting behavior among smart bike-sharing users to explain users' channel choice. Using a multinomial logistic regression, we found that the digital divide predicts user-reporters' channel choice. Moreover, user-reporters with a longer service membership favor traditional and e-government channels, over the newly implemented m-government channels. Finally, user-reporters' satisfaction with the mobile application is negatively associated with the user-reporters' choice of traditional and e-government channels. Our results expand and update the empirical evidence on channel choice at the user level, and provide insights for public service producers who aim at enhancing public service delivery through digital users' engagement.  相似文献   

12.
The traditional focus of e-government services research has been on non-mobile services but now with the incorporation of mobile services more people are able to access these Mobile e-government services (m-government services). In addition, such services are critical for improving user-to-government communication effectiveness and maintaining relationships. The purpose of this study is to identify the factors that determine user acceptance of these services. Based primarily on the theory of planned behavior and supplemented by the mobile communication perspective, a sample of 331 users of m-government services in Taiwan was tested. The findings show that perceived usefulness, perceived ease of use, trust, interactivity, external influence, interpersonal influence, self efficacy, and facilitating conditions are critical factors. This study has given us a better understanding of critical mobile communication factors in improving user acceptance of m-government services. Implications and recommendations for research and practice are also presented and discussed.  相似文献   

13.
In light of the accelerated growth of an aging population, coupled with the massive diffusion of Information and Communication Technologies (ICTs), research on whether ICTs meet the needs of elderly users is important and timely. Despite the popularity of self-determination theory, few studies have adopted this theoretical framework to explain need satisfaction among this group. The continuous use of mobile government (m-government) relies on the satisfaction of citizens' needs. Through the theoretical lens of self-determination theory, we developed a research model of m-government for elders' intrinsic need satisfaction. In this model, the design factors, performance factors, and individuals' ability factors are incorporated. Based on data from 366 m-government-for-elders users in China's Zhejiang and Jiangxi provinces, and through the use of structural equation modeling, the results show that complexity has a negative correlation with autonomy need satisfaction and competence need satisfaction. Visual appeal positively affects all dimensions of intrinsic need satisfaction. Information quality has a positive relationship with relatedness need satisfaction. The effects of personalization on relatedness need satisfaction and the influence of personalization on competence need satisfaction were significant. Information literacy moderates the relationship between complexity and autonomy need satisfaction, as well as between complexity and competence need satisfaction. The findings of this article enrich existing m-government research and provide practical implications for policymakers and m-government developers in China.  相似文献   

14.
[目的/意义]从用户感知的角度,构建基于服务接触的电子政务门户网站知识服务质量影响因素模型,为电子政务门户网站知识服务质量优化奠定基础。[方法/过程]通过问卷调查构建电子政务门户网站知识服务接触质量影响因素假设模型,运用探索性因子分析法对假设模型进行检验、修正,并对修正后的电子政务门户网站知识服务接触质量影响因素模型进行讨论。[结果/结论]构建电子政务门户网站知识服务接触质量影响因素模型,从用户感知角度全面综合分析电子政务门户网站知识服务接触质量影响因素的构成。  相似文献   

15.
杜治洲 《图书情报工作》2010,54(17):121-125
电子政务公众接受度低是一个普遍现象。针对此问题,在实证研究的基础上,利用TAM模型对此现象进行分析,得出电子政务公众接受度的影响因素主要包括:服务获取渠道的便利程度、系统的可操作性、电子政务服务的一站式水平、电子政务与公众的相关度、相关宣传等,并提出相应对策,以期提高电子政务建设的效益。  相似文献   

16.
图书馆嵌入式服务模式研究   总被引:8,自引:0,他引:8  
介绍图书馆嵌入式服务模式,包括嵌入式服务的产生背景、内涵、服务范围,以及与学科馆员的区别,在此基础上介绍了我国图书馆目前所开展的嵌入式服务的四种基本模式,即基于手机的嵌入式服务模式、RSS服务模式、社区网站服务模式和"e划通"服务模式。  相似文献   

17.
This study addresses whether e-government influences the level of corruption control in a cross-country view. To that end, it examines the influence of e-government service maturity on corruption control considering international-level political, economic, and cultural differences. The path analysis on the relationships among various global indicators reveals that e-government service maturity contributes to controlling corruption, and national culture moderates the anti-corruption effect of e-government. Cross-country disparities in political, economic, and cultural conditions influence the variation in the impact of e-government on corruption control. While convincing evidence that affluent democracies can control corruption more effectively than other countries is presented, an examination of cultural moderation finds that national cultures characterized as having unequal power distribution and uncertainty avoidance have a decreased anti-corruption effect of e-government.  相似文献   

18.
文章介绍3G时代数字图书馆移动信息服务的优势,探讨数字图书馆在3G时代呈现的移动信息服务方式。详细阐述各种移动信息服务方式及其特点,以便拓宽数字图书馆在3G时代的移动信息服务领域,完善和创新各种信息服务方式,充分发挥数字图书馆移动信息服务功能,提高用户满意度。  相似文献   

19.
电子政府信息资源增值开发机制作为电子政务信息资源整合的重要手段,通过制度机制、行政机制、市场机制、价格机制、监督机制等若干子机制的相互协调、作用,能够有效地开发电子政务信息资源,增值电子政务服务,促进政府体制转型。  相似文献   

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